expand is not working on firefly, please fix it asap

Hi ​@Kavya30889438hflw,

Hi, thanks for reaching out, and I'm sorry you're experiencing issues with Generative Expand in Firefly.

To help us investigate, could you please share:

• What happens when you try to use Expand? Do you receive an error message, endless loading, or no response at all?
• Which browser and version are you using?
• Does the issue occur with all images or only a specific file?
• Have you tried using a different browser or an incognito/private window?

In the meantime, please try:

1. Refreshing the page and signing out/in of your Adobe account.
2. Clearing your browser cache and cookies.
3. Testing in a different supported browser.
4. Using a different image to check if the issue is file-specific.

Regards,

Tarun

Hey ​@Kavya30889438hflw 
 

Generative Expand Issues
When you use Generative Expand, the output image will still have the same total resolution as the original. The difference is that now has to fit more of the scene into that same pixel budget. So the original subject (in this case, the face and details) ends up taking up a smaller portion of the frame, which is why things look a little softer compared to the original.
 

Think of it like zooming out on a photo: the image itself hasn't lost quality, but your subject is now smaller within the frame, so fine details are less visible.

A few things that can help:

• After expanding, try using the Upscale tool it's designed exactly for this kind of situation.
• You can also try expanding in smaller steps rather than one large jump, which tends to give better results.

Cheers

Nate