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Participant
September 17, 2026

Får ikke betalt

  • September 17, 2026
  • 1 reply
  • 10 views

Cant pay. Nothing sorks 

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    September 17, 2026

    ​

    Hi ​@casual_artistdccb 

     

    Hi there, thanks for reaching out. I’m sorry to hear you're having trouble completing your payment in Firefly.

     

    To help us investigate, could you let us know:

     

    • What happens when you try to pay? Do you see any error message or does the process simply fail?

    • Are you attempting the purchase through the Firefly web app or another Adobe page?

    • Which browser and device are you using?

    • Have you tried using a different browser, an incognito/private window, or a different payment method?

     

    In the meantime, please try:

     

    1. Signing out of your Adobe account and signing back in.

    2. Clearing your browser cache and cookies.

    3. Disabling any browser extensions (especially ad blockers or privacy tools).

     

     

     

    Regards,

     

    Tarun