Files from history do not load up at all now. I can all see them in the files folder, but cannot open any because they do not load up.

Hi, sorry to hear you're experiencing this issue. I understand how frustrating it can be when your files appear in History but won't open.

To help us investigate further, could you please provide a few more details?

• Are all files in your Firefly History affected, or only specific ones?

• What happens when you try to open a file? Do you see an error message, a blank screen, or an infinite loading state?

• Are you accessing Firefly through a web browser or the mobile app?

• Which browser and version are you using?

• Have you tried accessing the same files from another browser, device, or network?

• Could you share a screenshot or screen recording of the behavior you're seeing?

In the meantime, you can try the following troubleshooting steps:

• Sign out of Firefly and sign back in.

• Clear your browser cache and cookies, then reload Firefly.

• Test in an Incognito/Private browsing window.

• Try a different supported browser such as Chrome, Edge, or Firefox.

• Disable any browser extensions, particularly ad blockers or privacy extensions.

Regards,

Tarun