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Nigel22032983968d
Participant
January 23, 2026

Firefly

  • January 23, 2026
  • 1 reply
  • 17 views

I'm a premium user and been trying simple promtes to edit a video in firefly. The promts were clear but the resutls were poor. so I kept on trying 5-6 times and still not solving basic promots.

 

Then my credits ran out. ANd this leaves me with no ability to solve the issue. THIS IS VERY POOR. I am paying for something that is not working at a basic level. 

 

What can I do now?

 

Regard

1 reply

O
Community Expert
Oh.N8Community Expert
January 23, 2026

Hey @Nigel22032983968d 

 

Thank you for your message. 

 

We need additional information to understand what is happening. Can you please reply with the following information:

  • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
  • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.


The process of prompting and getting the desired results ends up being a lot of trial and error.

Steps to take:
- Delete the images that are not working for you How to Delete multiple Files

- Open a new tab and start over or with a reference image: style or composition image.

- Use a different model

 

Cheers
Nate

 

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