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avpromedia
Inspiring
March 7, 2026

firefly ate my credit without generating anything

  • March 7, 2026
  • 1 reply
  • 11 views

In the “Video editor (beta)”, I uploaded a starting frame and an ending frame, entered a text description, then click generate.

It went busy for minutes. Then when it is done, there is no video, no error message, but 400 credits are gone. Is there a way to get my credits back? This should be easily detectable (no output) on their end and should automatically return the credit.

The mode used was veo 3.1.

    1 reply

    O
    Community Expert
    Oh.N8Community Expert
    March 7, 2026

    Hey ​@avpromedia 

     

    Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?

     If not, can you please tell us what model you were using and the resolution and length. Did you happen to take a screen shot of the error?

    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    In cases like this, you will get your credits back. Sometimes it’s not instantaneous. 

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