Firefly Boards Image to 3D generates successfully, then disappears from the canvas

Hey ​@Divine_Jubilee38c9 

Could you have have a look in Creative Cloud app to see if the image/ voice/ video has been generated? I have noticed sometimes things I generate are in my CC App not on the main screen
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi Divine_Jubilee38c9,

Sorry to hear you are running into this issue with the Boards Image to 3D feature! It definitely sounds frustrating to have your model generate perfectly only for it to immediately vanish from the canvas.

To help us investigate and try to reproduce this bug, could you provide a few more details?

• System Specs: What operating system and web browser (including the version number) are you currently using?

• Screen Recording / Visuals: If possible, could you attach a short video or screen recording showing your exact workflow? Seeing the 3D model generate and then disappear in real-time is the best way for us to figure out what might be triggering the glitch.

• Basic Troubleshooting: As a quick test, does this same issue happen if you try using an Incognito/Private browsing window, or if you clear your browser cache?

Looking forward to your reply, thanks!

Matt