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howardzinn
Participant
July 30, 2026

Firefly bug: Something went wrong

  • July 30, 2026
  • 1 reply
  • 5 views

Hi. I’d like to report the infamous “Something went wrong  Please try again later” bug in Firefly.

Elsewhere, Adobe directed me to post here and share this info.

  • Your browser & OS version: Windows 10
  • The Firefly model you're using: unknown
  • Your prompt (or a screenshot): 

     

  • Whether you're using a reference image: yes I am.

    1 reply

    July 31, 2026

    Hey ​@howardzinn 

    Help us. Help you.

    Something went wrong

    • Workflow Context:
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Based on the prompt you might be having a few issues. AI Generate Image models struggle w identifying Text and w text.

    I would use Firefly boards, PS, or Illustrator to add the boarders around the requested Text. You will need to do it manually. 

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Suggestions on How to Prompt
    https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404