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M
Mger5C6A
Participant
March 3, 2025

firefly can't load after I take the paid version

  • March 3, 2025
  • 5 replies
  • 123 views

[screen shot showing monkey error removed at request of poster. -moderator]

5 replies

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 3, 2025

Yes, I removed it.

    droopy

Adobe Community Expert (not an Adobe employee)
M
Mger5C6AAuthor
Participant
March 3, 2025

@droopydog500 thanks, also I would like to remove my screenshot from here, is it possible? 🙂

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 3, 2025

Hi @Mger5C6A,

 

In this case, it appears the words "dirty" and "drool" are causing the error. I am not sure if these are intentionally blocked or an error. I did try "in this video the sofa should be messy, add wet spots and dog prints on the sofa" with your keyframe (I copied from your screenshot; it was poor quality since it was so small in the screenshot so the final product was not great). This prompt did work.

 

My best,

    droopy

Adobe Community Expert (not an Adobe employee)
M
Mger5C6AAuthor
Participant
March 3, 2025

My plan is Firefly Standard. I use Macos with Google chrome, so I generate one video then I must wait more then 10 minutes for other stuff. 

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 3, 2025

Hello @Mger5C6A,

Thank you for your message. 

 

I have a few questions to help track down this problem.

  • Which plan did you subscribe to? (See plans listed here.)
  • Can you generate Firefly video without a keyframe?
  • Please tell us what OS and browser you are using along with their version numbers.

 

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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