Firefly can't upload my reference images because they 'don't meet our user guidelines' (???). I've read the guidelines and still don't understand why. In fact, a couple of months ago I was able to use them...

Hey ​@thestrangemma 

Thank you for your message. 

We need additional information to understand what is happening. Can you please reply with the following information:

• A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

An example of the prompt that you are using as well would help.

Could you provide a screenshot of an example of your image that is being rejected?

Regarding the customer experience, I am a volunteer as many of us are; we are do what we can to help. Besides saying something doesn’t work… we appreciate you giving us as much info from the start. This just saves everyone time.

Cheers

Nate



 

Hey ​@Arte5FE6 

We can’t really help you if you don’t share your prompt and ref image?

If you want to keep the reference image use: 
(Keep original image..) at the beginning of your prompt.

Thanks Nate! 
I’ll give it another try

Hey ​@Arte5FE6 

Thank you for your message. 
Some messages get buried underneath other msgs.
 

We need additional information to understand what is happening. Can you please reply with the following information:

• A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

An example of the prompt that you are using as well would help.
Could you provide a screenshot of an example of your image that is being rejected?

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate