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corina350095081y7x
Participant
January 30, 2026

Firefly can't upload my reference images because they 'don't meet our user guidelines' (???). I've read the guidelines and still don't understand why. In fact, a couple of months ago I was able to use them...

  • January 30, 2026
  • 返信数 3.
  • 34 ビュー

These are the images I’m trying to upload:

 

This is Firefly’s response:

 

Thanks in advance for your help!

      返信数 3

      A
      Arte5FE6
      Known Participant
      February 1, 2026

      Video generated in Veo 3.1 completely ignoring the reference image... 400 credits removed after several days of video generation not working in Veo 3.1. Shameful.

      O
      Community Expert
      Oh.N8Community Expert
      February 1, 2026

      Hey ​@Arte5FE6 

      We can’t really help you if you don’t share your prompt and ref image?

      If you want to keep the reference image use: 
      (Keep original image..) at the beginning of your prompt.

      O
      Community Expert
      Oh.N8Community Expert
      January 30, 2026

      Hey ​@corina350095081y7x 
      Pretty image 

      I ran the images and they worked/ accepted.

      Prompt:
      Flower moving from one side to the other

      Cheers

      Nate

      C
      corina350095081y7x作成者
      Participant
      January 30, 2026

      Thanks Nate! 
      I’ll give it another try

      C
      corina350095081y7x作成者
      Participant
      January 30, 2026

      It happened again :(

      I need to know if I’d be able to work with my AI-generated images. If not, I’ll have to work with other platforms. Anyone? Please?

       

      A
      Arte5FE6
      Known Participant
      January 30, 2026

      Hi. I always get this message. 12 times yesterday. But in may case using Veo 3.1 with reference image.

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