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Participant
November 4, 2025

Firefly ceased to work the minute the new version was released the the world at Adobe Max 2025

  • November 4, 2025
  • 1 reply
  • 32 views

I attended adobe max 2025 and I was in the Russell Brown's pre-conference. We were successfully using Firefly during the session for 2 days before it was officially released. It worked wonderfully! However, the moment it was released to the world, I was not able to generate any more videos despite the fact that I had over 50,000 credits still available to me during the last day of Russell Brown's seminar (Tuesday, October 28, 2025). Today, I redeemed the 3 free months of Firefly given to me for attending Adobe Max. I've made many attempts to generate a video today, but without fail, every attempt is met with a "Something went wrong" prompt after 20 seconds of attempted generation. How can this be fixed? It's not my account, as I was not working within my own account while at Adobe Max when this problem began.

1 reply

Kartika Rawat
Community Manager
Community Manager
November 12, 2025

Hi BogusArt!

I'm sorry to hear that. Are you using the Ray3 model for video generation? If so, does it sound similar issue: https://adobe.ly/4ozf9Hw

 

Let us know.

 

Thanks,
^KR