Skip to main content
L
Léopoldine38466406fxzn
Participant
July 7, 2024

Firefly crash

  • July 7, 2024
  • 1 reply
  • 205 views

Bonjour j'ai généré pour plus de 30 crédits d'image en modifications d'image et mon firefly a crashé et j'ai perdu toutes mes modifications , y a t il un moyen de récupérer ce que j'avais fait ou du moins d'etre remboursé ; mercu

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
July 7, 2024

Hello @Léopoldine38466406fxzn,

Thank you for your message. I am sorry you are having this problem. 

Unfortunately, there is no way to recover your work. Because of this risk, I usually save the file after every few changes and if the session is disrupted, I can go back to the last saved file.

 

I am not sure if Adobe would give you a credit. You would need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

 

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices