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silviu_3887
Participant
October 30, 2025

Firefly does not work

  • October 30, 2025
  • 1 reply
  • 62 views

Hi, firefly recently stopped working. It shows a grey screen. Tried refreshing page, cleared browser cache, tried incognito session and even different browsers. Anybody faced the same issue? Working on a windows 10 pro OS, sreenshot attached.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
October 31, 2025

Hello @silviu_3887,

Thank you for your message. 

The most frequent cause of this on Windows systems is the Microsoft Windows Defender firewall. Try resetting the firewall to the default settings and see if that works.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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