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ece_saka
Participating Frequently
March 21, 2025

Firefly Generate Video Problem

  • March 21, 2025
  • 10 replies
  • 316 views

Hello,

I recently started using Firefly, and although I suspect this might be an error on my part, I still needed to report it. Here’s the issue: whenever I try to create a video, a message appears stating that I have accepted the Terms of Use. When I click on the blue “Terms of Use” text, I receive a “page cannot be found” warning. Even when I click “I accept,” my video does not upload. As I understand it, there is some form of protection regarding the copyright of the images used. To overcome this problem, I created my latest images with Firefly, yet I still encounter the same error. Could you please resolve this issue? Thank you in advance.

Best regards.

10 replies

E
ece_sakaAuthor
Participating Frequently
March 21, 2025

Wow, thank you so much. Now it makes sense. Alright, thank you very, very much

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 21, 2025

    That first picture is likely rejected because the model will not generate images containing children. That is a restriction of the beta. If I edit the image to replace the person in the foreground with an elderly woman, using that image as a keyframe works.

     

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    E
    ece_sakaAuthor
    Participating Frequently
    March 21, 2025



    I used these two pictures this time but the result is the same... 

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 21, 2025

    The problem is with the first image you loaded. Are you using that specific first image? It is very low resolution. Do you have that image in higher resolution? I am not sure if it is being processed because of the resolution. If you have a higher resolution version, I am happy to test that.

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
    E
    ece_sakaAuthor
    Participating Frequently
    March 21, 2025

    Hope I sent the exact things you wanted me to...

    E
    ece_sakaAuthor
    Participating Frequently
    March 21, 2025

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 21, 2025

    Ok, can you please upload the keyframes you are using so I can test with them?

     

    Thanks,

         droopy

    Adobe Community Expert (not an Adobe employee)
    E
    ece_sakaAuthor
    Participating Frequently
    March 21, 2025

     Here it is. 
    When I add only first frame (when I dont add the last frame) it is working. When I add both first and the last frames, it doesnt work. and gives the error.

     

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 21, 2025

    Hi @ece_saka,

     

    Unfortunately, attachments do not get posted from email. You have to load them up on the web site.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 21, 2025

    Hello @ece_saka,

    Thank you for your message. 

     

    Can you please include some screen shots of the whole browser window (including you avatar in the upper right corner) that show this problem? 

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    E
    ece_sakaAuthor
    Participating Frequently
    March 21, 2025

    *Av. Ece Tuğba Saka*
    Kayıt 2025-03-21 182155.mp4
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    Info removed by mod

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