Skip to main content
Participant
July 3, 2026

Firefly generating video since 5 hours and my credits have been used and no video showing in my generation history. Please get me my credit back... im currently left with 0.

  • July 3, 2026
  • 8 replies
  • 71 views

 

Hey i used kling 3.0 on 03 July for generating a 10s video that used 250 credits of mine… but its been 5 hours and its still generating, i am not closing it as this will have be loose both credits and the video. I do not have enough credits to generate it again… please restore my credits back so that i can generate my video. I have checked my generation history the generated video isnt there.

 

[PII removed by mod]

    8 replies

    Kartika Rawat
    Community Manager
    Community Manager
    July 17, 2026

    HI good_artist5C4A!

    Sorry, it took some time. We’ve provided a 1-month Firefly Standard plan to your ID. You’ll get the confirmation email soon.

     

    Thanks for your patience. Happy creating.

    Kartika

     

    Participant
    July 7, 2026

    @Hajar Toutsi 

    Hajar Toutsi
    Community Manager
    Community Manager
    July 7, 2026

    Hi good_artist5C4A,
    Thank you for your patience and for following up with us these past few days. 

    I know it's frustrating to wait while we’re at it, especially on something this important to your workflow.
    I want to be transparent: this needs input from our product team, and we're actively pushing for a resolution. I'll come back to you here as soon as I have an update.

    Hajar

    Hajar Toutsi
    Community Manager
    Community Manager
    July 3, 2026

    Hi good_artist5C4A,
    Really sorry for the wait and totally understand the hesitation.
     

    Having a generation hang for 5+ hours is definitely not the experience we want you to have.

    Since this process is clearly stuck, I am going to escalate this to our product team so they can review the job and help you resume your generation process.
    Please rest assured that your credits will be returned once they resolve the issue.
     

    We will be back with updates as soon as we hear from them.

    Hajar
     

    Participant
    July 4, 2026

    still didnt got any solution to it