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Participant
July 3, 2026

Firefly generating video since 5 hours and my credits have been used and no video showing in my generation history. Please get me my credit back... im currently left with 0.

  • July 3, 2026
  • 1 reply
  • 9 views

Hey i used kling 3.0 on 03 July for generating a 10s video that used 250 credits of mine… but its been 5 hours and its still generating, i am not closing it as this will have be loose both credits and the video. I do not have enough credits to generate it again… please restore my credits back so that i can generate my video. I have checked my generation history the generated video isnt there.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    July 3, 2026

    Hi good_artist5C4A,
    Really sorry for the wait and totally understand the hesitation.
     

    Having a generation hang for 5+ hours is definitely not the experience we want you to have.

    Since this process is clearly stuck, I am going to escalate this to our product team so they can review the job and help you resume your generation process.
    Please rest assured that your credits will be returned once they resolve the issue.
     

    We will be back with updates as soon as we hear from them.

    Hajar
     

    Participant
    July 4, 2026

    still didnt got any solution to it