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July 11, 2026

Firefly Image‑to‑Video – Wrong output & credit refund

  • July 11, 2026
  • 1 reply
  • 7 views

image‑to‑video on mobile ignored my source photo and consumed credits; it did not generate the video from the prompt. Even after three times and specifically instructing to use the person in the picture (Caucasian) it generates a black person. How can I get my consumed generative credits back?

what prompt should avoid this bug?

 

 

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    July 14, 2026

    Hi ​@DickVanGelder,

     

    Welcome to the Adobe Firefly Community! I'm sorry to hear about your experience, and I completely understand how frustrating it is to lose credits without receiving any generated images.

    In most cases, if a generation fails, the credits are automatically returned to your account, although the restoration may not be immediate. If your credits have not been returned, do let us know to investigate further.

     

    Also, what prompt are you using to generate the video?

     

    Regards,

    Tarun