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Go_Vango8061
Known Participant
Oct 7, 2026 10:28 PM UTC
Open for Voting

firefly is broken, will not use reference images

I get this error message

Yet the image is 937x937 pixels. You are broken, nothing is working. No reference images are working. FIX THIS NOW

7 replies

N8.
Community Expert
Oct 8, 2026 2:38 AM UTC

​@Go_Vango8061 thank you for sharing an image. This really helps a lot.
What might be happening is that it is a confusing image (cool though). The reflections might be throwing the system into a frenzy…
complicated images like this sometimes throw the AI models into a mess. Clear hero images tend to work best.
Nate

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Go_Vango8061
Known Participant
Oct 8, 2026 2:43 AM UTC

uh, what does this mean? Clear hero? Complicated? This image worked earlier in the day. Try it again

 

[abuse removed by moderator]

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N8.
Community Expert
Oct 8, 2026 3:19 PM UTC

​@Go_Vango8061 I don’t know why it works once and then not again. 
To answer your Qs about a clear hero image. The image below is an example. 

The image provided has a lot of similar colours.

Another option is to to delete the files that are not working to prevent having a bad seed. You may need to delete previous generations.

How to Delete multiple Files

Delete multiple files

Nate

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N8.
Community Expert
Oct 7, 2026 11:39 PM UTC

Hey ​@Go_Vango8061 
Sorry you are encountering this issue.
Could you provide the reference image? This helps us confirm what is happening.

Nate

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Go_Vango8061
Known Participant
Oct 7, 2026 11:47 PM UTC

here is one, I opened a ticket and the rep got the same error, yet they still tried to say I was doing something wrong or it m ight be with my system. I have tried firefox and chrome, I resized images, no reference image works at all. 

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