Firefly is frozen. Please fix.

Hi ​@geraldw13015883,

Thanks for reaching out! 

I'm sorry to hear Firefly is freezing. Let's try a few troubleshooting steps that often help resolve this issue:

1. Refresh Firefly- Save any work if possible, then refresh the browser page and try again.

2. Use an Incognito/Private Window- Open Firefly in an Incognito (Chrome/Edge) or Private (Firefox/Safari) window. This helps rule out browser extensions or cached data issues.

3. Clear Browser Cache and Cookies- Clear your browser's cache and cookies, then sign back into your Adobe account.

4. Try a Different Browser- If you're using Chrome, try Edge, Firefox, or Safari (and vice versa) to see if the issue persists.

5. Disable Browser Extensions- Temporarily disable ad blockers, privacy tools, or other browser extensions that may interfere with Firefly.

6. Check Your Internet Connection- A slow or unstable connection can cause Firefly to become unresponsive during generation or loading.

7. Sign Out and Back In- Log out of your Adobe account, close the browser, reopen it, and sign back in.

If the issue still persists, could you please share:

• Which Firefly feature is freezing (Image, Video, Boards, etc.)?
• Whether you're using the web app or mobile app.
• Your browser and version.
• A screenshot or screen recording of what happens when it freezes.
• Any error messages you see.

Regards,

Tarun

Hey ​@geraldw13015883 
 

Hey 

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?

cheers

Nate