Firefly is not letting me generate anything anymore because it´s asking me to buy more credits but my membership plan has unlimited access and says I still have 4000 available credits so I should not have any problem generating an image.

I was trying to generate images in Firefly and it just didn´t do anything until I realized it says “Get Credits” at the top of the page which means I´m supposedly out of credits but I have unlimited access and I checked my account and it says i still have 4000 credits, so I should have no problem but I do. I already cleaned history and caché on my browser, I already signed out from adobe sites and the Creative Cloud Desktop app so it would recognize my account settings but when I signed back in, same thing happened. I am paying a monthly plan and it´s not ok that I cannot use the tools when I need to! Please help me resolve this issue.