Firefly is showing error messages while trying to generate any video using any engine. 

Hi HawkinsTechnologies2!

Thank you for reaching out, and I’m sorry to hear you’re running into this issue. We understand how frustrating it can be when video generation isn’t working as expected. Could you please share a screenshot or screen recording of the error along with your browser and device details? This will help us investigate more effectively.

I appreciate your patience, and I am here to help resolve this.

Kartika

moved to questions

Hey ​@HawkinsTechnologies2 
 

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you.

 

Sometimes there might be a trigger word in the prompt.

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate