Firefly is using my credits but not giving results. It will load for a while and then say "Something Went Wrong," but doesn't give me any deliverables, despite draining my credits.

hey ​@abnorml Simon 
Creative Cloud app

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hey ​@julianal81339758 

Could you revise your prompt:
Use reference image, the smoke moves slowly

or

Prompt 2
Keep original image, the smoke moves slowly

Cheers

Nate