firefly keeps doing cant load

i try to edit my images and firefly just says cant load a lot like like i type a black jacket lands on her it keep doing cant load it did not did this weeks and months ago and i cant do my projects when it does this with Gemini 3 Nano banana pro i cant get the edit images i need and parts in animes that i need. i moved to adobe firefly because it can do what i cant so can you please fix it.