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Participant
July 1, 2023

firefly logs out immediately

  • July 1, 2023
  • 4 replies
  • 298 views

Starting around Noon EST on 6-20-23, as soon as I would login to web (or mobile) beta Firefly, it successfully logs in then immediately says "sign in to firefly" again, on any "generate" page. is there maintenance going on?

4 replies

Participant
July 6, 2023

Okay so since adobe help is such a maze of dead ends, here's the actual info:

 

Email "Generative-AI@adobe.com" with your issue and they should get back to you directly. Make sure to include your adobe email and username and other account info to speed things up. According to a few posts on the discord server you can also message "@erindanika" on discord if you'd like to speak with someone directly.

 

I'm still waiting to hear back from both of them but it took me a while just to get this info so I thought I'd share.

 

Good luck everyone ❤️

 

 
Participant
July 4, 2023

For other reading this post, I DM'ed an Adobe ADMIN on Discord, and they said that updates had been rolled out that affected some users aaccess. I would recommend you reach out to Adobe admin / support and give them your Adobe ID and explain the issue.

Participant
July 4, 2023

Same. Kind of annoying as I am using firefly for a work project right now and we're on a tight deadline. Please, adobe, figure this out asap.

 

 
Participant
July 1, 2023

same here.