Skip to main content
Participating Frequently
May 9, 2025

Firefly no permite generar imágenes a pesar de que la referencia no infringe las políticas

  • May 9, 2025
  • 8 replies
  • 982 views

A pesar de que cargo cualquier imagen para la referencia de composición, que no infringe las políticas, aparece este mensaje:

"No podemos procesar esta indicación porque la imagen de referencia no cumple con nuestras Directrices para usuarios. Sube otra imagen e inténtalo de nuevo."

 

Estaba creando una imagen de un sujeto perfeccionista y todo funcionaba bien, hasta que de pronto aparece el mensaje.

Borré el caché , pero aún no me deja crear


Agradezco una pronta solución

8 replies

Participating Frequently
May 12, 2025

You know?

I think the system is interpreting mistakenly the drawings as blueprints of a gun or something dangerous, then the cache keeps in the server of firefly

Thanks for the diligence and for reahcing out for assistance on this one

- Tom

Kartika Rawat
Community Manager
Community Manager
May 29, 2025

Hi Tom!

Just for testing purposes, could you try using the prompt in English to see if it works? The issue might be related to how the prompt is being translated.

 

Let us know how it goes.

Thanks,

^KR

droopydog500
Community Manager
Community Manager
May 11, 2025

Ok, thanks, @tomasnader.  I am not sure why, but I am not getting the errors you are with these reference images and prompts. I am not sure what is causing this. I will ask for assistance on these.

 

    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
May 11, 2025

Ok

I tried again without the formulas, plans, calendar and magnifying glass in the background and it worked ok. Then I added the drawings in the background and it did´t worked

Mabye the system doesn´t allow:
- industrial design blueprints
- Calendars
- formulas
- drawings of hands with mignifying glasses

But the problem is that I returned to the first image without the background drawings and the error kept appearing. 
And when y Pressed the button to send it for revision, the red sign appeared

Participating Frequently
May 11, 2025

Sorry for that.

The problem started with this ones. as the composition references. 
I thought mabye they are a little bit spooky, but tried with less intimidating and the problem kept going on

Many thanks for your help

 

droopydog500
Community Manager
Community Manager
May 10, 2025

Hi @tomasnader,

 

Thank you. I noted that the composition reference shown in this lastest screen shot is not one of the ones ytou originally uploaded. Can you please upload that one so I can test with it?

 

The cause of your problem is not clear at this point.

 

    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
May 10, 2025

droopydog500
Community Manager
Community Manager
May 10, 2025

Hi @tomasnader,

 

I am not seeing the error you are. I was able to generate using both prompts on all three of your reference images:

 

Just to confirm, you are using Model 4?

 

Can you please share a screen shot of the full browser window with the error message. Please ensure the prompt is visible along with the left panel that includes the reference images.

 

Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
May 9, 2025

Hello @tomasnader,

Thank you for your message. 

I was able to generate images using all three of the images you uploaded as composition references. So, I think something else might be the issue. Please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• The full prompt you were using.
• If you were using composition reference, please upload those.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
May 10, 2025
Hi

Thanks for your response!!

The image creation is for making mi content marketing more creative
This piece of content is related to "How to organize yourself and manage
time better"

Today I tried with something new and it didn't worked either
I added images of the configuration side bar

Prompts this time:

Un hombre calvo con lentes y barba corta anaranjada mira hacia el cielo con
expresión triste. Fondo con cielo nublado gris oscuro

Un hombre calvo con lentes y barba corta anaranjada mira hacia el cielo con
expresión neutra. Fondo con cielo nublado gris oscuro

IN ENGLISH:

"A bald man with glasses and a short orange beard looks up at the sky with
a sad expression. Background with a dark gray cloudy sky."

"A bald man with glasses and a short orange beard looks up at the sky with
a neutral expression. Background with a dark gray cloudy sky."

Many thanks for your help, Droopy

Tom