Skip to main content

1 reply

droopydog500
Community Manager
Community Manager
December 1, 2025

Hello @defaultehpbnijqix9i,

Thank you for your message. 

It is possible you have used all of your credits for the month (month is based on your plan anniversary date, not the calendar month). We can better help you if you go to the Firefly web site (firefly.adobe.com) and reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)