Skip to main content
Isa goz
Known Participant
October 20, 2026
Open for Voting

Firefly Premium subscriber: I am getting a upgrade to access message on everything.

I am a firefly premium subscriber:  I can't generate anything because I get a message next to the prompt box that says I have to "upgrade to access" I have over 45,000 credits unused.  Plus anytime I try to generate something I get hit with the "Speedracer error textbox pop-up" 

 

I have been unable to do any work now for at least an hour. I have tried renewing the cache, logging back in, closing the browser and opening the browser again. I even tried turning off the computer on and off again.  

This is really really bad service I'm paying a lot of money and I don't even have access. I still have 45,000 credits left. That are going to be renewed within two days. How am I supposed to work like this if every time I open up firefly I need to cross my fingers if it would work or not.

I'm paying for the ability to use the product 30 days if you can't guarantee me 30 full days of usage you should roll over the credits to the next month of billing. 

Fix this ASAP.

 

    5 replies

    Isa gozAuthor
    Known Participant
    October 20, 2026

    Also all the image models are saying that I need to upgrade. While having a premium subscription. I can't generate anything with a premium subscription.

    Translate
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    October 20, 2026

    Hello ​@Isa goz,

    Thank you for the report, and I am sorry you have lost an hour of work. The screenshot of your account panel shows both Standard features and Premium features with credits remaining, so your plan appears to be recognised. That makes the "Upgrade to access" label unexpected, and it is worth investigating.

    To help us narrow it down, could you please share the following?

    1. A screenshot of the error pop-up that appears when you click Generate. Please take it after typing a prompt, and include the whole browser window so that we can see everything on screen. The earlier screenshot did not include the error.
    2. Which model you have selected when this happens, and whether the same message appears if you switch to a different model, such as one of the native Firefly models, or to image generation.

    Once we can see the error and know whether it affects every model, we will be in a much better position to advise.

    Thanks,

        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    Isa gozAuthor
    Known Participant
    October 20, 2026

    Model Kling 3.0 - Kling omni and Veo 3.1 fast i tested and are not working (upgrade to acces). 

     

    Translate
    Isa gozAuthor
    Known Participant
    October 20, 2026

    It does seem to work when i spend credits. (example  105credits spend in Kling3.0 1080p)  But i am on an unlimited free KLING (720p) promo plan. So I'm not going to spend credits on something where I should have free acces to as a premium member.

     

    Translate
    Isa gozAuthor
    Known Participant
    October 20, 2026

    I am losing an entire workday again this month because of all these bugs. 

    Right now a free user can do more with their account then I can paying over 150 euros per month! I am not working 24 hours per day, I'm supposed to be able to work on the times of the day when I want when I pay for an entire month of access.

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices