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August 15, 2026

Firefly purchase blocked: "country not supported" popup, and "Buy via resellers" link is broken (404 on adobedealreg.secure.force.com)

  • August 15, 2026
  • 0 replies
  • 6 views

Steps to reproduce:

  1. Open Firefly and go to generate an image (firefly.adobe.com/generate/image?view=edit)
  2. Click "Upgrade" / "Purchase" to buy a plan
  3. A popup appears: "Your country doesn't support this purchase — Adobe sites, products and services are not available in all regions"
  4. Click the "Buy via resellers" button in that popup
  5. This redirects to adobedealreg.secure.force.com/PartnerSearch?lang=en, which returns a Salesforce "URL No Longer Exists" error page (404 — broken/expired link)

Expected behavior: Either the purchase should go through normally, or the "Buy via resellers" link should take me to a working page where I can actually find a reseller.

Actual behavior: I'm blocked from purchasing entirely — the primary purchase flow rejects my region, and the fallback link Adobe provides is dead, so there's no way to complete a purchase at all.

Additional info:

  • Screenshots attached showing both the regional block popup and the broken reseller link page
  • This affects the checkout/purchase flow specifically, not the Firefly generation features themselves