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bcreed100
Participant
August 15, 2026

Firefly seems to have frozen - it's taking an incrdible long time to make a video, but is still charging me credits when it doesn't finish.

  • August 15, 2026
  • 2 replies
  • 9 views

There is a grey box next to the other generated videos, but the progress circle keeps going round and round.  It has been about twenty minutes, and nothing has been generated.

    2 replies

    August 16, 2026

    Hey ​@bcreed100 
     

    I have noticed something similar. As a result, I go and have a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share


    Cheers

    Nate

     

    bcreed100
    bcreed100Author
    Participant
    August 16, 2026

    thanks.  I was finally able to download, though I was never able to see the clip on Firefly.