Firefly upscale video issue. After uploading video. applying upscale video process, 3 second actual video output came with 3 sec duration but first frame only. Video wasn't upscaled. 2 times credit deducted and no output. why is that?

Hi ​@DBManan,

Thanks for reaching out! To better assist you, please answer the questions below-

• Could you share the original video file format (MP4, MOV, etc.) and file size?
• What were the original video resolution and frame rate?
• Was the issue observed on multiple videos or only this specific video?
• Did you receive any error message during or after processing?
• Which browser and operating system are you using?

Regards,

Tarun