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DBManan
Participating Frequently
Oct 14, 2026 5:21 PM UTC
Open for Voting

Firefly upscale video issue again with 3 browsers.

hi,

   Few months back i faced video upscaled in in edge browser. now i’m facing this issue in edge, Firefox, chrome as well. I don’t understand. Features being removed and now this problem doesn’t get solved. Kling 1 year unlimited stopped without few months this offer. Topaz upscale is gone and can’t see it.

 

      Pinned Reply By Gabriel Grundler Y.

      Hi, DBManan!


      I understand the issue and have reported to our relevant team.

      If you have more questions, please feel free to reply!


      Thanks,

      Gabriel


      View reply

      7 replies

      DBMananAuthor
      Participating Frequently
      Oct 21, 2026 5:17 PM UTC

      so it means for student license. we can not use kling which was free for a year , we can not use topaz upscale and normal upscale is stopped now. We can just create videos in google flow and create images, right? 

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      Gabriel Grundler Y.
      Community Manager
      Gabriel Grundler Y.Community Manager
      Gabriel Grundler
      Oct 21, 2026 6:44 PM UTC

      Hey, ​@DBManan,

       

      Are you having the same issue as ​@jorginam70672096 ? 

      If you provide more details about your problem with Upscale I can maybe help you out! We don’t know if its the same issue. 

       

      Thanks,

      Gabriel

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      DBMananAuthor
      Participating Frequently
      Oct 22, 2026 4:11 PM UTC

      hi,

         I’m trying to upscale video. earlier it used to come upload and topaz upscale model used to come. Now it is just direct upscale. Even after adding different options, it just rejects. i have shared screenshot in my main query. i raised this issue in customer care. I’ve received a mail mentioning it is an educational plan so topaz won’t be available. Every premium features won’t be accessible now and they closed the ticket. But why basic feature like default upscale is not working? Not a clear answer at all

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      jorginam70672096
      Participant
      Oct 15, 2026 9:49 AM UTC

      Hola, desde ayer que intento usar Firefly para escalar una serie de vídeos cortos a 4K y me da el siguiente error: "Error al confirmar el estado de generación. Espera antes de volver a intentarlo." y me ha descontado los créditos igualmente. Ya he mirado en la galería y no estan.Me pueden ayudar a solucionarlo?

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      Gabriel Grundler Y.
      Community Manager
      Gabriel Grundler Y.Community Manager
      Gabriel Grundler
      Oct 16, 2026 5:09 PM UTC

      Hey, jorginam70672096

       

      Can you share the browser that you were using? Also, please send a screenshot from the error message! 

       

      Thanks,

      Gabriel

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      Gabriel Grundler Y.
      Community Manager
      Gabriel Grundler Y.Community ManagerPinned
      Gabriel Grundler
      Oct 14, 2026 7:57 PM UTC

      Hi, DBManan!


      I understand the issue and have reported to our relevant team.

      If you have more questions, please feel free to reply!


      Thanks,

      Gabriel


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