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Participant
October 14, 2026
Open for Voting

Firefly upscale video issue again with 3 browsers.

hi,

   Few months back i faced video upscaled in in edge browser. now i’m facing this issue in edge, Firefox, chrome as well. I don’t understand. Features being removed and now this problem doesn’t get solved. Kling 1 year unlimited stopped without few months this offer. Topaz upscale is gone and can’t see it.

 

    Pinned Reply By Gabriel Grundler Y.

    Hi, DBManan!


    I understand the issue and have reported to our relevant team.

    If you have more questions, please feel free to reply!


    Thanks,

    Gabriel


    3 replies

    Participant
    October 15, 2026

    Hola, desde ayer que intento usar Firefly para escalar una serie de vídeos cortos a 4K y me da el siguiente error: "Error al confirmar el estado de generación. Espera antes de volver a intentarlo." y me ha descontado los créditos igualmente. Ya he mirado en la galería y no estan.Me pueden ayudar a solucionarlo?

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    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 16, 2026

    Hey, jorginam70672096

     

    Can you share the browser that you were using? Also, please send a screenshot from the error message! 

     

    Thanks,

    Gabriel

    Translate
    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 14, 2026

    Hi, DBManan!


    I understand the issue and have reported to our relevant team.

    If you have more questions, please feel free to reply!


    Thanks,

    Gabriel


    Translate