Firefly video creation is not following my request and still charges me credits.

Hi ​@Cyberidian,

Hi there,

Thank you for sharing your feedback. I'm sorry to hear that the generated video didn't align with your expectations, especially when credits were consumed during the process. I understand how disappointing it can be when the output doesn't accurately reflect the prompt or intended result.

To help us better understand what happened, could you share a few additional details?

A few questions:

• Which video feature were you using (Text to Video, Image to Video, Scene to Video, etc.)?
• What prompt did you enter, and what aspects of the result were different from what you expected?
• Did you use any reference images or videos?
• Which model was selected when you generated the video?
• Were there specific elements (e.g., characters, actions, camera movements, style, or setting) that were missing or incorrectly generated?

Regards,

Tarun