Skip to main content
Participant
April 13, 2025

Firefly video download button not working

  • April 13, 2025
  • 1 reply
  • 88 views

Today I have generated 6 videos with Firefly, ta on download button, not a single video downloaded. What's the problem? 

1 reply

droopydog500
Community Manager
Community Manager
April 14, 2025

Hello @Debaroti Mukherjee,

Thank you for your message. 

Are you able to press the download button and it does not do anything?  If so, please check to make sure popups for adobe.com are not blocked and that your disk has sufficient disk space. If those are ok, then please try another browser as a test and see if it works.

 

Please tell us your operating system and browser and their version numbers.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)