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Judechee
Participant
August 4, 2026

Firefly video editor (beta) version not working. Keeps looping back to mainpage.

  • August 4, 2026
  • 3 replies
  • 20 views

Under video section, the edit video tab doesnt work. It loops back to main page.

    3 replies

    August 4, 2026

    Hey ​@Judechee 
    Help us. Help you.
    Have you tried a different browser? 


    Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    >>Make sure to hide your personal information: email account and anything other personal details.<<

    Cheers

    Nat

    Participant
    August 20, 2026

    I have exactly the same issue.  I am using Chrome.  I have deleted my cache, history etc.  Signed out and signed back into Firefly but it just keeps looping.  I was using it just last week fine.  Video attached shows the issue.

    August 20, 2026

    Thanks you for sharing the video. This will be escalated.