Firefly video editor (beta) version not working. Keeps looping back to mainpage.

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Under video section, the edit video tab doesnt work. It loops back to main page.

N8.

Hey @Judechee
Help us. Help you.
Have you tried a different browser?

Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account and anything other personal details.<<

Cheers

Nat

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S

Steve3235736033gt

Participant

I have exactly the same issue. I am using Chrome. I have deleted my cache, history etc. Signed out and signed back into Firefly but it just keeps looping. I was using it just last week fine. Video attached shows the issue.

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firefly.mov

N8.

Thanks you for sharing the video. This will be escalated.

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