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Woolfy
Participant
October 23, 2025

Firefly video Partner Models

  • October 23, 2025
  • 2 replies
  • 140 views

Repeated failure using partner models. Very frustrating as we are paying a lot for this "Premium feature" and it never works. I've tried different browsers, even different devices - no luck.

2 replies

W
WoolfyAuthor
Participant
October 23, 2025

Hi @SamarthS It's happening with all of the partner models.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
October 23, 2025

Hi @Woolfy,

Thank you for reaching out and for sharing the screenshot. Based on your query, it appears that you are unable to use Firefly Video Partner Models. Upon checking, I can confirm that the Adobe ID used to post this query is associated with an active enterprise contract.

I recommend contacting your administrator and asking them to raise a support case with our support team through the Admin Console. Your admin can refer to the following document for guidance on how to open a support case:
https://adobe.ly/4hnzZqR

If you are unsure who your administrator is, please see this document for instructions on how to identify and contact them:
https://adobe.ly/3JdD9kg

I hope this helps. Please let us know if you need any further assistance.

Regards,
^AN

S
Community Manager
SamarthSCommunity Manager
Community Manager
October 23, 2025

Hi @Woolfy, 

 

Thanks for reaching out, and sorry for the issue. Did this start happening recently? Does this happen with all the partner models or any specific parner model?

^Sam
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