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Participant
October 15, 2026
Needs More Info

Firefly video upscale issue, timing out but still charging credits for not creating content

I am trying to upscale a video using Firefly, every time I try the system times out and freezes up. Each time this has taken credits from my account but not generated the content

 

    1 reply

    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 15, 2026

    Hey, JimMathers

     

    Would you mind posting a screenshot of what you are seeing on your end?

    We have noticed a similar issue happening with the video upscaling tool, so seeing your screen will help us confirm if it is the same root cause.

    Thank you for your help!

    Best,

    Gabriel

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