Participant

Firefly will not finish expanding my project although I have tried at different times today hoping it would have been fixed but to no avail

Forum|Forum|4 months ago
March 12, 2026
5 replies
45 views

Participant

expand tool does not work
When attempting to generate using the expand tool, various error codes come up over and over. I have only gotten the tool to work 2 times out of more than 50 attempts over several days.

Hajar Toutsi

Community Manager

Hi PatriciaRich,
Thanks for reaching out.

Could you please share with us screenshots of the errors along with an image to test on our end so we can check whether we’re able to reproduce the same behavior.

Looking forward to your update.

Hajar

Hajar Toutsi

Community Manager

Hi Kay256,
Thank you for sharing this with us.

I ran a quick test on my end using both the Edge & Chrome browser and was able to expand my image without issues. Could you please confirm that you’re logged in with the correct Adobe ID, and share a screenshot of your account menu showing your credit balance? (Please be sure to hide any personal information, such as your email address.)
4rsUzti

Let us know what you find.

Hajar

Kay256Author

Participant

Heres the screen shot. As you can see I have lots of credits.

[PII removed by mod]

Hajar Toutsi

Community Manager

Thanks for confirming Kay256,
Please send us an image to test on our end so we can check whether we’re able to reproduce the same behavior.

Thanks

Hajar

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