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Sam van Veldhuizen
Participant
October 20, 2023

Firefly won't start

  • October 20, 2023
  • 2 replies
  • 801 views

Hi, I can't open the firefly text to image function. It keeps saying the application is unavailable (the message is kind of blocked by my tab bar but you can still read it). I've had this for a bit now, the other adobe firefly functions still work. I already deleted my history and cache but nothing has worked..

    2 replies

    MassC
    MassC
    Legend
    October 24, 2023

    Please make sure Windows is up to date, and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings

      @mj
      Community Expert
      @mjCommunity Expert
      Community Expert
      October 21, 2023

      Hi @Sam van Veldhuizen ,

       

      Here are the specs for Firefly.

       

      Technical requirements

      Adobe Firefly web app

       

      Operating Systems

      Windows: Version 10 or later

      macOS: Version 12 or later

      ChromeOS

      Web browsers

      Chrome, Edge: 108 or later

      Firefox: 108 or later

      Safari: 15 or later (Firefly isn't compatible with Lockdown mode)

      Note: JavaScript must be enabled

      Memory requirements

      Minimum 4GB memory

      Adobe Firefly web app on iOS and Android

      iOS

      14 or later

      (Firefly isn't compatible with Lockdown mode)

      Android

      9.0 Pie or later

       

      If you are sorted here, you can try hard resetting your browser Crtl/Cmd+Shift+R.

       

      Incognito mode is also a recommendation fi you're facing issues.

       

      Happy making

      mj

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