defaultx7fnd8vf26mi

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firefly wont let me download video

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Generated about 6 videos before it stopped letting me download. The video continues to render. It still cost me credits despite me being unable to use it.

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richardr45814241

Participant

Same problem here! is crazy how adobe is so awful designed. 😮🤣

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Community Expert

@richardr45814241
How to download your files from your Creative Cloud App
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

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Community Expert

Hey @defaultx7fnd8vf26mi
To add to what @droopydog500 showed and mentioned. I find Adobe Creative Cloud to be a reliable way to download.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

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schrondingerscat

Participant

its an audio file

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Community Manager

Community Manager

Hello @defaultx7fnd8vf26mi,

Thank you for your message.

What happens when you try to download it? Can you show us a screen shot?

Try going to your generation history and see if you can download from there:

Thanks,
droopy

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Adobe Community Expert (not an Adobe employee)