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RowdyGinger
Participant
March 11, 2026

followed instructions to create video from reference photo, paid 400 credits, application caused browser to crash, losing credits and video

  • March 11, 2026
  • 1 reply
  • 29 views

followed instructions, uploaded reference video, gave brief text description and application caused browser to hang for extended time eventually crashing taking credits and video.

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 12, 2026

    Hi RowdyGinger,

    We're so sorry about this.

    Could you please let us know what browser are you using?
    Also, just to double-check, could you review your Generation history to see if the generation was completed? Credits are deducted the moment you hit Generate, but if an issue prevented the creation, your credits should automatically return to your balance.

     

    Let us know what you find, we’re here to help.
    Hajar

    R
    RowdyGingerAuthor
    Participant
    March 13, 2026

    I’m using a desktop windows device. I don’t see a ‘generation history’ but see the 400 credits still deducted.

    O
    Community Expert
    Oh.N8Community Expert
    March 14, 2026

    Hey ​@RowdyGinger 
    The generation history is at the bottom of your screen. 
    Press generation history then “view all”.

    pressing View All shows you your generation history.
     


    Cheers

    Nate

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