Participant

frozen page

Forum|Forum|26 days ago
July 25, 2026
9 replies
47 views

The page keeps freezing. I can't create anything.

Participant

Hi I am having the same issue. I have 4000 credits, I’m trying to generate video and yet the system is not allowing me to click on anything. I can’t even write a prompt. I have attached a video.

troubleshooting.mp4

Tarun Saini

Community Manager

Hi @Pal,

Thanks for reaching out! I'm sorry you're experiencing this issue. If Firefly is unresponsive, please try the following:

Refresh the page and try again.
Sign out of your Adobe account, then sign back in.
Clear your browser's cache and cookies.
Open Firefly in an Incognito/Private browsing window.
Try a different browsers (Chrome, Edge, Firefox, or Safari).
Disable any browser extensions, especially ad blockers, VPNs, or privacy/security extensions.
Ensure your browser is up to date.
Test on a different network if possible.

Regards,

Tarun

T

turkexAuthor

Participant

The page keeps giving errors, freezing, and lagging. It's full of constant bugs. I switched from Higgsfield to Adobe, but I regret it very much. The problem isn't a simple one. Adobe has built a system riddled with bugs to discourage its use.

Tarun Saini

Community Manager

Hi @turkex,

Thanks for reaching out! Could you please let us know which browser you are using? Have you recently installed any Plugins/ Extensions? When exactly does the app freeze? Did you try using another browser to check if that helps? You may try clearing your browser’s cache and cookies to see if that helps.

Regards,

Tarun

T

turkexAuthor

Participant

There's nothing wrong with the browser or cache. I've changed browsers on 3 different computers: Chrome, Firefox, Opera, and 3 different devices.

There's a blockage in your system. It's being done intentionally.

O

Oh.N8

Hey @turkex

Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
Make sure to hide your personal information.

Short video how I am working around this issue.

Cheers

Nate

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