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magnificent_Luminary5ca7
Participant
September 2, 2026

Generate it's not working for an 8-second clip I've been uploaded picture of me walking on the beach and all I asked was for the clouds to move

  • September 2, 2026
  • 3 replies
  • 31 views

I submitted a picture of me walking on the beach nothing is around me and there's blue clouds in the sky my prompt was to make me walk on the beach and make the clouds in the sky move it was for an 8 second clip and I hit the generate button it turned gray and then went back to Blue again nothing happened the other day a puppy dog picture would show up when I tried but now it's not even doing that

      3 replies

      magnificent_Luminary5ca7Author
      Participant
      September 3, 2026

      THANK YOU SO MUCH TARUN !!! SOMEBODY FINALLY REACHED OUT TO ME YAY 😁 OKAY SO I HAVE TRIED USING ADOBE FIREFLY ON THE APP GOOGLE PLAY ALSO CHROME BROWSER ON MY MOTOROLA G ANDROID, I HAVE CLEARED THE CACHE ON CHROME UNINSTALLED CHROME AND ADOBE, REINSTALLED, TRIED USING DIFFERENT PHOTOGRAPHS SAME SIMPLE COMMANDS, I ORIGINALLY WAS USING CHATGPT TO HELP ME WRITE THE PROMPTS AND MY AI COULDNT FIGURE OUT ADOBE FIREFLY FAILING TO GENERATE EITHER , I USED DIFFRENT MODELS TRYING TO GENERATE AN EIGHT SECOND VIDEO NO LUCK, I'VE TRIED USING INCOGNITO , BRAVE BROWSER ,NO LUCK, THE JPG FILE SHOULD NOT BE THAT LARGE, I'VE TRIED SIGNING OUT AND SIGNING BACK IN, THE ONLY THING I HAVE NOT TESTED WAS MY HISTORY BECAUSE I CANNOT FIND FOR THATS AT 😭 I AM USING THE 7-DAY FREE TRIAL MY CREDITS SAY 4000/4000 AND THEY HAVE NOT CHANGED... WHEN I WAS LOOKING AT SUPPORT , I SAW SOMETHING ABOUT GENERATION CREDITS, I'M PRETTY SURE THIS TRIAL COVERS THAT RIGHT ?? MAYBE THAT'S WHAT THIS WHOLE ISSUE IS ??? THANK YOU SO MUCH FOR REACHING OUT ONCE AGAIN, MAY GOD BE YOUR GREATEST BLESSING ❤️ 

      WBS , I ONLY HAVE 2 DAYS LEFT ON MY FREE TRIAL 😂 

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      September 4, 2026

      Thanks for your response ​@magnificent_Luminary5ca7,

       

      Thank you so much for taking the time to test all of those steps and share the details. It really helps narrow things down.

      Based on everything you've tried, this doesn't appear to be related to your prompt, browser, image, or device. Since the issue occurs across multiple images, browsers, and even after reinstalling the app, and your credits remain at 4,000/4,000, it sounds like the video generation job may not be successfully starting on the account.

      Regarding your question about credits: the 7-day trial should include the ability to use Firefly generation features that are covered by your plan, so seeing available credits while nothing generates is not expected behavior.

      A few final checks that may help us understand what's happening:

      1. Are you able to generate images successfully in Firefly, or is the issue only affecting video generation?
      2. Does this happen with every video model you try, or only specific ones?
      3. If possible, could you share a screenshot showing:
        • The video generation screen before clicking Generate
        • What happens immediately afterward
        • Your credits balance
      4. Could you let us know your Firefly account email domain (for example, Gmail, Outlook, etc.)? Please do not post your full email address publicly.

      If image generation works but video generation does not, that would be an important clue and could point to an issue specific to the video generation service or account entitlement.

      In the meantime, you can also check whether any failed generations appear under Files → Your Stuff → Generated Content

       

      Regards,

      Tarun

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        September 3, 2026

        Hi ​@magnificent_Luminary5ca7,

         

        Thanks for sharing the details. I'm sorry to hear you're running into this issue.

        From what you've described, it sounds like the video generation process isn't starting successfully after you click Generate. The button briefly changes state, but no video is created, and you're not receiving any output. I understand how frustrating that can be, especially when a simple animation like walking on a beach with moving clouds should normally be a straightforward request.

        To help us better understand what's happening, could you provide a few additional details?

        • Are you using Firefly on the web browser or the mobile app?
        • Does the issue occur with only this image, or does it happen with other images as well?
        • Have you tried using a different browser or an incognito/private window?
        • Do you see any error messages, notifications, or failed jobs in your generation history?
        • What image format are you using (JPG, PNG, etc.) and approximately how large is the file?

        In the meantime, you may want to try:

        1. Refreshing the Firefly page and signing out and back in.
        2. Clearing your browser cache and cookies.
        3. Testing in another supported browser.
        4. Uploading a different image to see whether the behavior is specific to the original file.
        5. Checking whether the generation appears in your History or Recent Creations section.

         

        Regards,

        Tarun

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