Generated Firefly videos failed twice. One video will not play or download, and another prompt for a cellular biology scene produced irrelevant/inappropriate mannequin-like imagery. Both failures consumed limited monthly video credits.

I am requesting that the credit for the failed cellular biology video generation be restored to my account.

My prompt clearly asked for a “luxurious microscopic VIP world,” “elegant cellular silhouettes,” and “soft bioluminescent particles.” Instead, the generated video showed rows of naked-looking human/mannequin-like bodies, which was inappropriate for the cellular biology concept and made the result unusable.

I also experienced a separate playback/download issue with another Firefly video. The video would not play normally, and there was nothing actionable on the page that resolved it. I had to reboot Chrome and perform a hard refresh before the video finally played. That should not be necessary for a generated video preview.

Because Firefly video generation is limited to only 10 generations per month, failed or unusable outputs consume a significant portion of the monthly allowance. Please restore the credit used for the inappropriate cellular biology generation and review the playback issue, since the interface did not provide a usable solution when the video failed to play.