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January 7, 2026

Generated one video and lost all my monthly credit

  • January 7, 2026
  • 1 reply
  • 52 views

I had 4000 credits, generated one video and for some reason my credit went to 0. 

1 reply

Peru Bob
Community Expert
Community Expert
January 8, 2026

How long was the video?

Scroll down to: 

Generative credit usage for image models

here:

https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/non-adobe-models-in-adobe-products.html?linkId=100000400332835