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albert_0302
January 16, 2026

Generating video generated 6 times on 1 single click on the generate button!

  • January 16, 2026
  • 1 reply
  • 72 views

I just pressed the Generate button once in "generate video from image" but it went and generated the SAME video clip 6 times instead and charged me 6 x the credits in 1 go. This is not fair! I want a refund of credits.

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
January 19, 2026

Hello @albert_0302,

Thank you for your message. 

You clicked generate and saw six generations in progress at the same time?  Did you happen to take a screen shot of that?  Can you tell me what video model you were using and what OS/Browser you are using?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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