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Participant
July 21, 2026

generation history on Firefly either does not open or takes forever. as to the platform, it cuts out regularly and often fails to respond to propmpts

generation History in FireFly either fails to load or takes forever.  As the platform cuts out regularly lack of access toGeneration history is a real problem  

    返信数 5

    Tarun Saini
    Community Manager
    Community Manager
    July 22, 2026

     Hi ​@lilies100 ​@motiveink,

     

    Please suggest the step mentioned by ​@droopydog500 and let us know if that helps. Also, can you share a screen recording of the issue so we can investigate further?

     

    Regards,

    Tarun

    lilies100作成者
    Participant
    July 21, 2026

    Chrome on my ac DeskTop and all cookie caches et all are emptied  Don’t love Safari and have no issues with Photoshop

    Participant
    July 21, 2026

    anche io non riesco a generare video e a verede la cronologia di generazioni

    lilies100作成者
    Participant
    July 21, 2026

    it’s wildly inconsistent re opening generation history whether at adobe home or at adobe on my mac. it also cuts out regularly and fails to resond to specific prompts incurring credit burning

    droopydog500
    Community Manager
    Community Manager
    July 21, 2026

    Hi ​@lilies100,

     

    Can you please try another browser as a test to see if you still have the problem in that browser?  What OS and browser are you using?

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    Participant
    July 21, 2026

    ho provato con tutti i browser e su più mac

     

    July 21, 2026

    Hey ​@lilies100 
    For consistency go into your Creative Cloud app.
    Home = Files = Generation History
     


    Cheers​​​​​​​

    Nate