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generations keep dissapearing

Forum|Forum|1 day ago
September 8, 2026
1 reply
9 views

When I generate a voice track for a video, it uses my credits, then the page refreshes and everything is gone! I don’t get the audio file but my credits are gone. There is no way to report this and get credits back!

N8.

Hey @David31335732h5xj

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Creative Cloud app

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

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