Participant

Generative credits do not reset on billing date.

Forum|Forum|1 year ago
July 6, 2024
3 replies
461 views

Oddity here. My billing date is the 5th of every month. My generative credits did not reset in June. I had to contact support. Now it is happening again this month. When I contacted support chat, they told me my firefly renewal date is the 11th. My billing date has never been the 11th. They were unable to explain why. They said they will "have a word with a senior team member and see what the best they can do is."

Not a great solution.. Seems like a bug to me. Has anyone else experienced anything like this? The FAQ clearly says the credit is on the billing date, not 6 days after the billing date. Very confused. Something seems to not be working correctly here on the Adobe side.

S

samantha_3133

Participant

This is happening to me currently, has this been resolved for you? and if so how?

Hajar Toutsi

Community Manager

Hi samantha_3133,
Thank you for writing in.

To help figure out what’s going on, could you let us know which Adobe plan you’re on? It would also be super helpful if you can share a screenshot of your credits balance and reset date, you’ll find those under your Account icon in the top right of the Firefly page. Make sure to cover any personal info like your email before posting.

Once we have that, we’ll be able to clear things up for you!

Hajar

S

samantha_3133

Participant

I’m on an “adobe for teams” plan. I used up a bunch of credits on Friday, April 10th, when it said my next credit reset was April 13, 2026 (like how it now says May 13), and that came and went and my credits stayed were they were.

D

DeanUtian

Community Expert

If the credits renewing does not align with the billing date, then the FAQ is telling the wrong thing.

https://helpx.adobe.com/au/firefly/using/generative-credits-faq.html
When do my generative credits renew?

For customers with a paid subscription, generative credits renew each month based on the plan’s initial billing date (For example, if the plan started on the 15th of the month, the credits would renew on the 15th of each month).

For Free users without a paid subscription, generative credits are allocated upon the first-time use of a Firefly-powered feature.

Ten A

Community Expert

AFAIK, Firefly credits are reset based on the date you first use Firefly. It is not the subscription payment date.

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