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Participant
September 7, 2024

generative credits not cedits

  • September 7, 2024
  • 2 replies
  • 229 views

i just want to know why my generative credits not renewed and the date of renew please fix and in form my with any method

2 replies

droopydog500
Community Manager
Community Manager
September 9, 2024

Even if you paid annually, your generative AI credits will refresh monthly. If your renewal date, for example, is February 14, 2025, your credits will refresh on the 14th of every month.

 

    droopy

Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
September 8, 2024

Hello @hesham378305268863 ,

Thank you for your message. I am sorry you are having this problem. 

Generative credits are refreshed on the anniversary of when you subscribed. You can see that date by looking at your account page and seeing when your next payment will be charged:


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
Participant
September 9, 2024
but i subscripted annually
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and min now 169 credits
how i can renewed it should be monthly renewed