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sanjay_4890
Participant
August 9, 2025

Generative Expand - Not Working

  • August 9, 2025
  • 7 replies
  • 266 views

I've been facing issue with Generative Expand. It simply won't create  the expanded space, just shows blank area. I'm susbscried and have enough credits left. 

 

    7 replies

    S
    sanjay_4890Author
    Participant
    August 14, 2025

    Hey @droopydog500 
    I've used latest versions of Windows (11) and Mac (15).. And I've tried in Chrome, Explorer and Firefox. Nothing worked.
    The isuse was at adobe's end, which is now sorted and I've recieved the email. It works fine now.

    Appricate your time and effort on this.

    Good Day!

    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    August 14, 2025

    Hi @sanjay_4890, 

     

    We are glad that the issue is resolved. Please feel free to message us in case of any concerns. 

     

    Thanks 



    ^Sam
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    August 13, 2025

    Can you please tell us what OS and browser you are using and their version numbers.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    S
    sanjay_4890Author
    Participant
    August 13, 2025

    Hi @droopydog500 
    It is basically every / any image.. nothing particular. 

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    August 12, 2025

    Hi @sanjay_4890,

     

    Is it just this image and not others? If so, can you please upload the original image you were trying to expand so we can test it?

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    S
    sanjay_4890Author
    Participant
    August 12, 2025

    Hi @SamarthS 

    Basic things.. I've done them all.

    1. This is my 2nd month of subscription, I've earlier used this feature for over 100 images..
    2. Facing this issue from 2nd month.
    3. And yes i've tried on multiple images.. same issue
    S
    sanjay_4890Author
    Participant
    August 12, 2025

    Hi Kartika

    Yes, I've tried different networks, VPNs, Browsers, clearing cache, incognito.. still same

    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    August 12, 2025

    Hi @sanjay_4890, 

     

    Could you check if you are logged in with the correct account? I see that the subscription has not been used yet. 
    Please log out and then log in again. Please also check if you are able to expand any other photo?

    Thanks 

    ^Sam
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 11, 2025

    Hi sanjay_4890!

    Sorry about the issue. Which browser are you using? Have you tried it on another browser?

     

    Let us know. Happy to help.

    Thanks, 

    ^KR

     

     

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