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Tracey27203397k3ua
Participant
Jun 5, 2023 12:11 PM UTC
Open for Voting

Getting error messages 6/5/2023

I'm only getting error messages "Can't load" this morning when I'm trying Firefly. This happens no matter which style(s) I choose and no matter what text I type in for the description.

    3 replies

    Tracey27203397k3uaAuthor
    Participant
    Jun 6, 2023 5:16 PM UTC

    Looks like it might be an issue with Firefox. I was just able to access Firefly from Chrome. However, when I went into Firefox to get to Firefly 2 or 3 weeks ago, it worked fine. A new update to Firefly may be causing an issue in Firefox.

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    Tracey27203397k3uaAuthor
    Participant
    Jun 6, 2023 5:12 PM UTC

    Tracy H - I tried your suggestion of a hard refresh and still am getting the same issue. Attaching another screenshot.

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    Tracy.H
    Community Manager
    Tracy.HCommunity Manager
    Community Manager
    Jun 5, 2023 11:23 PM UTC

    Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser.

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