GPT Image 2 on high setting showed 0 for credit but is charging 80 credits

The issue arose 13 days ago, and I had posted about it in the wrong place.

https://community.adobe.com/bug%2Dreports%2D81/bug%2Dfree%2Dgpt%2Dis%2Dconsuming%2Dgenerative%2Dcredits%2D1641261?postid=7766954#post7766954

 

Hey ​@intuitive_doer8f80 

Regarding your credits:

1) Before you hit generate take a screenshot.

2) Then press generate

3) If you get the error msg check your balance.

4) ​​​​​​take a screenshot of your points after generating.
Post the 2 separate point value screenshots here: the point value before and point value after.

Make sure to hide any personal information before posting to the forum.

>>>Note: if you have multiple tabs generating, just generate on the one tab<<<

>>>Note 2: only press the generate button once and wait.

Cheers

Nate

The  gpt model is currently shown as Free, but when I use it, the generation still deducts credits from my Generative Credits balance.

This appears to be incorrect behavior, since the model is explicitly labeled as free.

Expected behavior: Using a model labeled “Free” should not consume Generative Credits.

Actual behavior: Credits are being deducted despite the model being marked as Free.

Please investigate this issue and restore any credits that were incorrectly deducted.

Hey ​@paulg30665490 

Thank you for the kind reply and the extra details.

Pardon the late reply. Are you using any other apps: PS, Illustrator, InDesign, Express, Premiere where you might be using AI?
Please make sure to use the full tag? :)
Cheers

Nate

Hi all!

Our Product team is aware of the issue and is actively investigating it. Meanwhile, our marketing team is also looking into the credit refund process for the impacted users reported in this thread.

Thanks for your patience. 

Kartika

Hi ​@conrad57x5,

I can confirm this seems to be broken. I have asked Adobe to look into this.

    droopy

This just happened to me also: It showed as costing 0 credits and charged more. 

Hey ​@paulg30665490 

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<
 

Cheers

Nate

quick Q - when I do generation cost and I see '0' GPT Image 2.0 and any changes I do is always '0' @ the bottom next to the generation blue button is always ‘0’ but I can see I'm loosing credits on top right corner? Am I missing something, thanks?